When a product is out of stock at our warehouse, there is an option to pre-order the item. Usually it takes about 3-5 business days for your pre-order to be delivered to our warehouse, though the delivery method chosen will determine how long it will take to be delivered to your home. You will have the option to cancel the order for a full refund any time between the order creation and the scheduled delivery date sent via email. To cancel orders or for general questions, please reach out to us via email or by phone.